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Better Water Services for Palestine – Two Days’ Workshop on Performance Monitoring of Water Service Providers (WSP)

At the 12th and 13th of July the WSRC invited around 40 WSP to Ramallah to discuss with them the preparation of the performance monitoring report 2015. Performance Monitoring of water and wastewater services in Palestine aims at ensuring high service quality for consumers in West Bank and Gaza. By law, the WSRC is mandated to report yearly on the development of the WSP’s performance. Therefore, data on water services is collected, analyzed, reported and published to ensure transparency in the sector. Finally, this information should enable related policy makers with regard to sector policies and WSP with regard to local management to take better decisions for the sake of sustainable and continued water services to the Palestinian consumers.

During the 1st day 16 major WSP were invited which participated in the monitoring of their water services since 2013. They are already familiar with the process and benefit more and more from having reliable data for the past years in order to compare, to increase efficiency and to find solutions for shared problems among them. The 16 WSP were introduced to slight changes in the data collection and the set of indicators for 2015.

During the 2nd day 24 WSP were invited which are new to the process of performance monitoring like WSP of Arraba, Abu Dis and Al Ouja. Therefore, an introduction about the role and mandate of the regulator in the Palestinian water sector was presented. Afterwards, the aim of performance monitoring and the set of 20 financial, technical and productivity indicators for 2015 have been discussed. Those indicators include data on water quality, tariffs, non-revenue water and average consumption. The WSP will be asked to provide most accurate data for 2015 to analyze the development in the sector and to outline recommendations to the benefit of the WSP. The performance monitoring report 2015 including 25 WSP from Gaza and around 40 from the West Bank will be published at the end of this year.

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