The WSRC staff and Board of Directors are guided by the principles of:

Transparency

Being transparent and accountable in the use of resources and information entrusted to the WSRC and in approaches towards monitoring and regulation of services.

Fairness

Acknowledging diversity of views and opinions and promoting social equity and regional balance in the approach to regulation.

Credibility

Embracing honesty and truthfulness and placing the obligation of serving the whole of society over personal interests.

Cooperation 

Being a facilitator in the water services sector, balancing the needs and interests of various stakeholders, working towards a common development of the sector and encouraging the exchange among them.